Frequently asked questions
HOW CAN I GET IN CONTACT WITH YOU?
Feel free to email our customer service at info@vialentina.com – Our team is happy to assist you?
IS there a satisfaction guarantee?
Not in love? We can promise you a lot, but you'll only truly find out by trying it yourself…
That's why we offer a risk-free 30-day money-back guarantee on all orders. If you're not satisfied, you can return your product at any time, and we'll refund you the full amount!
IS SHIPPING FREE?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
HOW DO I TRACK MY ORDER?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link to track your package. If you have any questions regarding your package, please email our team at info@vialentina.com
Can I request product customizations?
Yes, customizations are possible, but they depend on the specific product. Please contact our team with your request, and we’ll let you know what can be done.